Terms & Conditions

Business name:
Kalex Wines Limited

Business location and contact details:
We are a New Zealand based business.

234 Beacon Point Road
Wanaka 9305
New Zealand

PO Box 48
Cromwell
New Zealand

Phone: 03 443 4502
Cellphone: 021 149 3491
Email: sales@kalexwines.com

Delivery policy:
Once order and payment received delivery should be made within 1-3 business days within NZ. Please allow an additional 1-2 days for rural deliveries. Wine cannot be delivered to a P O Boxes and wine will not be left unsigned for or unattended. Wherever possible please provide an address where a responsible adult will be present to receive the wine delivery (e.g. a work address). Recipient must be of age 18+ to sign for wine.

Orders should be in multiples of 6 bottles and freight for 6 bottles or more is complimentary. Purchases of less than 6 bottles attract a $10 courier fee within New Zealand.

Refund policy:
Wines which are damaged on delivery will be replaced immediately or a full refund given. If a wine is faulty and the customer is not happy with the wine which has been purchased we ask to be contacted immediately via email or phone. An order may be cancelled at any stage before the despatch of the wine and a refund will apply in such cases.

Export restrictions:
Sorry but at this time we are unable to accept overseas orders via our website. You are however able to ship to many countries using NZWinehome. Please visit their website to read more on this service.

Privacy policy:
Upon ordering you will be enrolled to receive news regarding any new releases or events we might be holding. If you do not wish to be contacted please tick the box to advise of this. We undertake not to store credit card information and credit card information entered by you is encrypted and secure. We will not pass on or sell your personal information to a third party under any circumstances.

Conditions of sale:

  • All our prices are in NZ Dollars and include GST
  • If you have a promotion code please enter it BEFORE proceeding to enter your final payment details as refunds for discounts are not able to be processed after the payment is accepted.
  • It is illegal to buy wine from us if you are under the age of 18. It is illegal if you falsify your details in order to buy wine if you are under the age of 18.
  • Kalex Wines fully supports the objectives of the “Sale & Supply of Alcohol Act 2012″ and Responsible Sale and Service of Alcohol guidelines.
  • Our website does not store credit card details, and all payments are handled by a secure, PCI compliant, third party (Payment Express).

We accept:
credit-cards

If you have any questions please don’t hesitate to contact us by email or call us on 021 149 3491 and we will be happy to help you.


Please tick the box to confirm
you are over 18 years of age